Overview

Function (Scope and Main Purpose of Job)

Maintain a clean, safe, fast, friendly, and fun environment for all guests, team members and company assets. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Maryland Live.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

• Create advanced insights from data and build into easily interpreted visualizations for management.
• Develop, execute, and maintain routine reporting and analysis to measure financial performance against company sales and margin objectives.
• Supports, develops, and maintains effective communication and excellent relationships with internal customers ensuring their reporting requirements are identified and consistently met.
• Develop and support of a workforce management system used company-wide for tracking staffing levels, accurate forecasting, and reporting of results to management.
• Accountable for financial modeling for reporting of industry and regional competitive intelligence, strategic planning, cash management and treasury related projects.
• Analyze processes and make recommendations for improvements to maximize performance and efficiencies via the use of technology.
• Other duties as assigned.

Qualifications

Physical Requirements

• Ability to produce high quality reports with consistency, accuracy, and completeness.
• Ability to listen effectively, process information, ask appropriate questions for clarification and execute tasks accordingly.
• Ability to anticipate situations, tools needed, and obstacles through critical thinking and review of data.
• Flexibility and ability to work within a high growth, high stress, and fast paced environment with changing priorities. Must possess ability to prioritize conflicting duties and meet established deadlines.
• Ability to self-manage while consistently exercising good judgment and maturity.
• Strong research and business writing skills required.
• Must have initiative, strive for continuous improvement. Proven ability in implementing innovative ideas or business solutions.

Educational Requirements

• One (1) to Three (3) years of experience in analytical reporting including development, data mining, and data analysis, experience with financial analysis is
• Bachelors’ Degree in Hospitality, Business, Finance, or a related field is preferred. Equivalent work experience in a relevant field may be substituted.
• Advanced knowledge of Microsoft Excel including vlookup, pivot tables, conditional formatting, and other advanced calculations/functions is required.
• Experience with the following is preferred but not required: Virtual Roster, Kronos, Tableau, Teradata, IGT Table Touch, Bravo Poker
• General knowledge of SQL and/or Access would be a plus.
• Experience with Continuous Improvement programs is preferred but not required.
• Basic accounting experience or education is preferred but not required.
• Ability to obtain Gaming License as required by the Maryland Lottery and Gaming Commission for the position.